Thank you for visiting Theglamourfactory.com. The following are the terms and conditions that constitute our shipping and return policy.
Shipping: All orders are processed within 3-4 business days.Orders are shipped out AFTER they have been processed. Shipping takes about 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Return Policy: Once an order has been shipped or been picked up we do not accept returns or exchanges. NO REFUNDS!
The tracking shows the package was delivered but I didn’t receive my package. What if I have a lost or stolen package?
When completing an order, the customer must provide a safe and accurate address for delivery. Once an order has shipped, Theglamourfactory is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.
Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pick up at the holding facility.